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Agency for Healthcare Research & Quality (AHRQ) is Listening

A few weeks ago I was preparing a webinar on the Deeper Work of Teaching Assertiveness for F.A. Davis Publishing.  In it I discussed some blindspots I’ve noticed in our solutions to date re: improving communication in healthcare.  I also included constructive quality improvement ideas to address them.  

You can watch this 30 minute, on demand, free webinar here. 

One of the topics I discussed was the need for a third step in the “Two Challenge Rule” promoted by TeamSTEPPS a program from the Agency for Healthcare Research & Quality (AHRQ) in order to improve its efficacy in cultures that have any degree of toxicity.  As a nurse who’s worked in a few toxic cultures over the years, has a graduate degree in organization and management, and specializes in communication and collaboration, I saw a rather glaring oversight!  I decided if I was going to walk the talk of assertiveness, I needed to share my concern with AHRQ/TeamSTEPPS leaders and sent an email message via the contact link.

And guess what?

Yesterday, an email arrived from James B. Battles, Ph.D., a Social Science Analyst with AHRQ thanking me for the “very helpful suggestion”, promising to consider the input, and cc-ing several leaders of the AHRQ team!

I love collaboration and am grateful to the AHRQ leaders who are listening and working towards positive change!



Guest post by Beth Boynton RN, MS

Beth Boynton, RN, MS, is a nurse consultant, author, and teacher specializing in communication and collaboration among healthcare professionals and within organizations. She offers interactive workshops, leadership coaching, a ‘whole systems’ approach for culture change efforts, and a new method for building ‘people skills’ called ‘Medical Improv’. She has recently completed her second book, a core text called: Successful Nurse Communication: Safe Care, Healthy Workplaces, and Rewarding Careers which is scheduled to be published by F.A. Davis Publishing Co. Spring 2015. She writes about related issues at, “Confident Voices in Healthcare” blog. Her video, “Interruption Awareness: A Nursing Minute for Patient Safety,” and blog have drawn audiences from all over the world. She is trained in the Professor Watson Curriculum for Medical Improv through Northwestern University Feinberg School of Medicine. She has one grown son who is works in India, loves improv, Zumba dancing, walking, and swimming, and lives in Portsmouth, NH.

You may view Beth's online continuing education course - 4 Essential Strategies that Promote Patient Safety. This is a 2 contact hour course that features Beth in 10 short video's designed to engage and teach the student.  This instructional continuing education course is designed for nurses who are in direct care or middle management positions in hospitals; long-term care facilities, and other frontline in- and out-patient practice settings.  Despite 15 years of national focus on improving patient safety outcomes, we continue to have staggering statistics involving preventable deaths, illnesses, and injuries that are due to medical errors. And because communication breakdowns and associated problems with inter-professional relationships have long been major contributors to these alarming problems it is imperative for nurses to develop skills and promote positive interpersonal dynamics. Respectful interactions and effective communication seem simple on paper, yet successful efforts to practice them in the field remain elusive.  In this course, students will examine patient safety statistics and root cause analysis data in order to understand the scope of the problem and how persistent issues with communication and human dynamics are interfering with providing safe care.  This foundation will provide the incentive to commit to exploring and practicing communication strategies that will help to solve them. A basic knowledge of assertiveness, listening, and emotional intelligence is required as students take a ‘deeper dive’ with Beth Boynton, RN, MS to develop their abilities to:  set limits, delegate tasks, and give and receive constructive feedback.


Posted: 12/4/2015 2:42:24 PM
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