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Is there a lack of education for the Environmental Services Department?

A recap of the 3 points we have been covering these past weeks are: 

Not using the proper procedures/best practices for your segment of the cleaning business,
The wide range of surfaces needing cleaned/disinfected,
Lack of education and easily understood training for housekeepers whose first language is not English.
Today let’s cover education and training.

It is a well-known and accepted fact that more than half the cleaners employed in hotels, hospitals, office buildings and public facilities such as airports, shopping malls and schools are not natural born U.S. citizens.

They come from Western Europe, Slavic countries, the former U.S.S.R., Southeast Asia, Korea, Mexico, Central America and many other regions of the world. Employees with different religions, backgrounds and cultures make up many cleaning companies and housekeeping departments. And, as you might guess, English is not their first language. In fact, many are “English-challenged”.

If you have foreign-born workers in your department, have you translated the department policies, chemical labels, procedures, work rules, training, etc. into the native language of your workers? All the languages of your workers?
If I went to live and work in another country where English was not the spoken and understood language, I would understand how those workers feel here in the U.S. But, on the other hand, would I expect all those things just mentioned to be done in English? Or, would I be expected to learn the language of the country I had chosen to live in?

As a leader in the cleaning/maintenance company or department, you need to understand the dynamics of getting the job done with the workforce you have, retaining the best workers and building a team that delivers on a daily basis. At the end of the day, the building has to be safe, clean and disinfected.

Isn't it time that you effectively addressed this gap in education in your Environmental Services or Housekeeping Department? The GCI-EVS Technician Certificate will insure the frontline workers have the knowledge to perform their job tasks to a standard. That knowledge will instill pride in those workers who are often ignored or neglected when it comes to effective education and training.

More from this blog next week as we look at more factors in answering the question, 
“Are we cleaning and disinfecting environmental surfaces the right way?” 

Guest Blog Post by Darrel Hicks:

Pedagogy has partnered with the Green Clean Institute to bring professional development education for frontline staff that promotes proactive best practices within environmental health services operations.

Environmental Services Technician Certification program is an 12 month education program that once successfully completed offers your staff a certification.
Modules covered within the educational program are:
  • 600 - CITS Basic Cleaning 101
  • 601 - EVS Technician (Part 1)
  • 602 - EVS Technician (Part 2)
  • 603 - Patient/Resident Safety and Satisfaction
  • 604 - Cleaning and Disinfecting
  • 605 - Personal Protection Equipment (PPE)
  • 606 - Bloodborne Pathogens (OSHA)
  • 607 - Infection Prevention
  • 608 - Health Impacts of Cleaning
  • 609 - Cleaning Patient/Resident Rooms
  • 610 - Chemicals & Disinfection Knowledge
  • 611 - Clean, Green and Healthy
  • 612 - Surface Cleaning in Healthcare Settings
To see the education on environmental services cleaning offered by Pedagogy and the Green Clean Institute, click here.
Posted: 1/29/2016 6:45:35 AM
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