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Cultural Competence in Nursing Part 2

In today’s global healthcare system, nurses provide care for people from all different backgrounds and cultures. It is very important that nurses take the time to get to know their patients’ cultural and religious considerations so that they may quickly build a strong rapport and therapeutic relationship with their patients and their family members.

In part one of this series, we identified three strategies that nurses can best serve patients from different cultural backgrounds. Now we will discuss three more ways nurses can develop competence in nursing in order to provide the best quality of care:

Gain knowledge of different cultures and cultural norms

When nurses understand diverse cultural practices and norms that influence individual and group differences, it can prevent over-generalization and stereotyping. Knowledge of attitudes, beliefs and traditions is important in order for nurses to provide evidence-based, culturally competent nursing care.

For example, if nurses are not aware that many Hispanics use traditional healers such as curandros, masjistas, sobodoes, y(j)erberos, and esperititas, they may not know how to ask specific and appropriate questions about the individual’s use of these alternative practitioners and their therapies to guide treatment.

Use medically trained interpreters if needed

It is very important that if a patient or their family members speak a language different from that of the nurse, a medically trained interpreter should be used to communicate with the patient and the family so that there is no confusion or misinformation provided.

Appropriate interpretative services include face-to-face, telephone, or computer communications. There must be a professional and medically trained interpreter to translate, which does not include family and friends. Making sure that essential information is being provided in one’s native language is the best way to ensure that you are delivering culturally competent care.

 

Diversify nursing staff and supportive personnel

A diverse nursing staff can greatly improve the delivery of culturally competent care. It has been shown that a diverse nursing staff are more reflective of the patients and the community, and often come with a gift of bilingualism, which can help significantly with communicating with patients and their families.

According to the National Advisory Council on Nurse Education and Practice (2000), a diverse staff is essential to meeting the health care needs of the nation and reducing the health disparities that exist among minority populations.

Best Wishes!

-Damion

This Guest Blog article originally appeared on TheNurseSpeak.com and Kaplan Test Prep's Calling All Nurses.

Damion Jenkins RN, MSN is the founder and CEO of The Nurse Speak, LLC. - a nurse education and consultation services company and blog. He specializes in creating individualized tutoring plans that helps his students develop test taking strategies for success. He also offers consulting services for healthcare facilities desiring expert knowledge and understanding of professional growth and staff development principles, customer service and patient satisfaction strategies, improving nursing staff retention and job satisfaction, and workplace conflict resolution skills. His blog offers helpful tips, strategies, and discussion to enhance the nursing profession. Damion is also an adjunct professor for a local community college in the Baltimore City area, and teaches a variety of healthcare courses including: Nursing, Certified Nurse Assistant, Geriatric Nurse Assistant, Certified Patient Care Technician, IV Therapy, Phlebotomy, Certified Medicine Aide, and Nurse Refresher. With more than 20 years of customer service and leadership experience, Damion offers many resources and strategies for success that have been shown to improve the delivery of nursing care excellence. He has helped a variety of healthcare facilities create and maintain patient satisfaction committees resulting in improving survey scores and increased reimbursements, and he is often sought out to provide expert advice on how to positively impact workplace culture and job satisfaction among nursing staff.

He has joined the Pedagogy Authors with several new format inservice and regular CE courses. Click on the course names below to learn more:


Posted: 7/11/2017 10:46:15 PM
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