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Class Author
Donna Krasowski

Donna Krasowski MN, BScN, RN works with concerned healthcare organizations to help reduce the costs associated with workplace bullying. Donna developed targeted workshops that give participants the skills needed to improve their work environment, increase patient safety and quality of care and reduce the fiscal consequences of workplace bullying.  Overall, Donna is committed to transforming the healthcare environment into a healthy place to work and receive care.  www.stophealthcarebullying.com

Read Donna Krasowski's Full Bio...
Class Accreditation
All states (with the exception of Hawaii) recognize our courses for accredited continuing nursing education, CNE, contact hours.
This course is accredited by the following boards:
Provider approved by the California Board of Registered Nursing, Provider # CEP 15467.
Provider approved by the Arkansas, District of Columbia, Florida, Georgia , South Carolina Boards of Nursing through CE Broker, CE Provider #: 50-13256. 
 
Provider approved by the California Department of Public Health, Nurse Aide Certification (NAC) #7046.  This document must be retained by the certified nurse assistant for a period of four years after the course completion. Provider approved by the District of Columbia Board of Nursing Assistive Personnel, Florida Board of Nursing-Certified Nursing Assistants; CE Broker CE Provider #: 50-13256.   
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Healthcare Bullying Solutions

Contact Hours: 1
Cost: $10.00
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Healthcare Bullying Solutions
For a complete list of accreditations for this course, please see the accreditation information box below the author’s bio.  All states (with the exception of Hawaii) recognize our courses for accredited continuing nursing education, CNE, contact hours.

Healthcare Bullying Solutions

Many healthcare workers are subjected to bullying from co-workers, managers, physicians and/or clients. Bullying occurs in all sectors of health care and is a significant, under-reported occupational health and safety issue. Bullying has a profound effect on targets, witnesses, clients, health-care organizations and bullies themselves. Zero-tolerance for workplace violence policies exist, however, these policies are often not enforced.

Healthcare workers have a responsibility to learn to successfully deal with bullying on a personal level and to help transform the healthcare environment into a safe place to work and receive care. Bully-free organizations will see a reduction in costs and an improvement in patient safety.  This course is designed to assist staff recognize and successfully deal with healthcare workplace bullying. 
 



Objectives


Upon completion of this course, the participant will be able to:

1. Differentiate bullying from other forms of negative workplace behavior
2. Discuss why bullying is so prevalent in the healthcare environment
3. List characteristics that are common to targets and bullies
4. Recognize bullying behaviors 
5. Identify the consequences of bullying
6. Practice strategies for successfully dealing with bullying
 

Curriculum


Chapter 1 Workplace Bullying
Definition of Terms
  • Bullying
  • Harassment
  • Workplace incivility
  • Workplace violence
  • Horizontal violence
  • Cyber-bullying
Rights and Responsibilities
The Joint Commission’s Anti-bullying Regulations

Chapter 2 Bullying in Healthcare
Statistics
Factors that contribute to the prevalence of Healthcare Bullying
  • Oppressed group theory
  • Workplace demographics
  • Lack of knowledge
  • Professional cannibalism
  • Scope of practice
  • Workplace issues
  • Client and family responses to illness
  • Administrative issues
  • Organizational issues
Under-reporting 
Who are the Bullies in the Healthcare Setting?

Chapter 3 Characteristics of Bullies
Theories about Bullying
Characteristics of Bullies
Chapter 4 Characteristics of Targets

Characteristics of Targets
Changes Resulting from Bullying

Chapter 5 Bullying Behaviors
Non-bullying Negative Workplace Behaviors
  • Constructive criticism of work performance
  • Workplace tension
  • Workplace incivility
  • Isolated incidents
Bullying Behaviors
Common Bullying Behaviors in the Healthcare Workplace
  • Behaviors directed toward the target personally
  • Work related behaviors
Chapter 6 Consequences of Bullying
The Target
  • Physical effects
  • Psychological effects
  • Financial effects
  • Relationship effects
  • Career effects
Witnesses
Workplace Environment
Patient Safety
Healthcare Organizations
Healthcare Professions
The Bully

Chapter 7 What to do if you are Being Bullied
Ineffective Strategies
Self-Care
Strategies to Successful Deal with Bullying
  • Determine if you are being bullied 
  • Be prepared
  • Document
  • Bully journal
  • Assertiveness
  • Assertive body language
  • Assertive behaviors
  • Assertive responses
Reporting Bullying

Chapter 8 Resources

Chapter 9 What to do if you Witness Bullying
What you can do

Chapter 10 What if you are a Workplace Bully
Are you a Workplace Bully?
What to do if you are Accused of Bullying
  • If the complaint is legitimate
  • If the complaint is unfounded
Chapter 11 Stakeholder Responsibilities
Senior Management
Front-line Managers
Staff•
Clients and Families
Government Agencies
Unions
Regulatory Bodies
Healthcare Educators
How can you Help Prevent Workplace Bullying?
 
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