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William Storey

William Storey is the Director of Education for Pro Hospice Solutions, LLC, and has been a professional educator for over 20 years to traditional and non-traditional students in secondary and post-secondary education. William’s expertise lies in the areas of research and curriculum development, and he uses these two skills to help make Pro Hospice Solutions a dynamic force in palliative and hospice education.

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Class Accreditation
Course approved by the Florida Board of Nursing Home Administrators, CE Broker Tracking #20-466769, for 2.00 contact hours. CE Provider #: 50-13256

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Using Hospice and Palliative Preferred Practices to Create a Plan of Care for Administrators

Contact Hours: 2
Cost: $25.00
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Using Hospice and Palliative Preferred Practices to Create a Plan of Care for Administrators
An online continuing education course for administrators, nurses, medical health care professionals, and other interested individuals.

Because of the complex needs of hospice and palliative care patients, clinicians must be able to construct a plan of care that will accurately chart a patient’s progress towards outcomes that enhance his or her quality of life.  To accomplish this important service, clinicians should employ a system of preferred practices to effectively assess, document, and manage the end of life needs of patients and their families. 

Keep in mind that preferred practices arise from a need to solve problems in the development, management, and implementation of healthcare services.  By understanding the problems that hinder positive healthcare outcomes, the preferred practices that improve these outcomes, and the rationale for developing these practices, clinicians will increase their knowledge, expand their scope of practice, and foster quality of life. Since it is necessary for clinicians to continually develop and hone their healthcare skills to ensure the best outcomes, this course has been designed to teach nurses and end of life care professionals how to use preferred practices to create and implement a plan of care that is patient- centered and based on an assessment of the patient’s physical, psychological, social, and spiritual needs.  When these needs are considered, patients receive practical and compassionate care developed from quality assessment and communication. 

By considering these needs, clinicians empower themselves with the insight to confidently care for the dying and the ability to maintain quality of life in the face of death.  In addition, this course contains innovative videos which uniquely illustrate elements of a case study and highlight important concepts of care to establish a learning experience grounded in the principles of mentoring.  Through these videos, clinicians have an opportunity to experience aspects of the Lester family’s end of life journey and see how the problems that hinder positive healthcare outcomes are solved through the use of preferred practices.


Upon completion of this course, the participant will be able to:
1. Identify the problems that hinder positive healthcare outcomes for patients and their families

2. Apply preferred practices to construct a comprehensive assessment that incorporates the interdisciplinary team’s evaluation of the patient’s physical, psychosocial, and spiritual goals and needs

3. Employ preferred practices to develop a comprehensive assessment that incorporates the interdisciplinary team’s evaluation of the patient’s cultural, social, and spiritual values and preferences

4. Explain the use of preferred practices to construct a plan of care that improves the patient and family’s quality of life

5. Recognize the rationale for employing preferred practices to achieve positive patient outcomes


Chapter 1
Ineffective Communication: Identifying the Problems Hindering Positive Healthcare Outcomes

Chapter 2
Recognizing Communication Problems that Deny Quality of LIFE

Chapter 3
Preferred Practices for Improving Healthcare Outcomes: An Introduction

Chapter 4
Comprehensive Interdisciplinary Assessment:  The Foundation of an Effective Plan of Care

Chapter 5
Comprehensive Interdisciplinary Assessment: Accurately Assessing Goals and Needs
  • Physical
  • Psychosocial
  • Spiritual

Chapter 6
Comprehensive Interdisciplinary Assessment: Incorporating Values and Preferences
  • Cultural
  • Social
  • Spiritual

Chapter 7
Comprehensive Interdisciplinary Assessment: Managing the Medication List

Chapter 8
Plan of Care: The Clinician's Guide to Improving Quality of Life

Chapter 9
Positive Patient Outcomes: The Rationale for Establishing Preferred Practices
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